The little pills on a listing are badges, and their color tells you what kind of thing each one is. Only one color, green, has a document behind it. Every other badge is what the technician told us.
1Gray is the work they do. The gray pills nearest the top are their trades: Technician, Engine and chassis, Inspector. Further down, gray pills also list the rigs they work on and the jobs they take. Plain gray means a plain fact they told us, with nothing to check.
2Gold is a certification. A gold badge is a certification they hold, named by the body that gave it: RVTI, NRVTA, Lippert and so on. A solid-gold Master sits beside one when it is a master-level certification. Gold means a certification and nothing else, the same on the card and the page. It is still their word: the gold badge shows whether or not we have seen the paperwork.
3Purple is a specialty. A purple badge is a specialty they chose: a brand they specialize in, like Airstream, or a kind of work, like Solar. It is their word, and it is often the reason an owner picks them out of a list.
4Green means documentation on file. Verified is the only green badge. It means every certification on the listing has a document behind it, kept on file with us. It is not our word that the certificate is genuine; it is the technician's, backed by a document you can open. Everything else, you are taking on trust the same as you would with any contractor. What Verified means.
5Blue-gray is their word. Blue-gray badges are things they told us and we take on trust. Insured, the owner badges (Veteran owned, which carries a small flag, Woman owned, First responder owned, Faith based), and their warranty work. We do not ask for proof of any of these, so they all wear the same calm blue-gray to say plainly that we took their word. It is the same style as Insured on purpose, so none of them reads as more official than the others.
6A few you might see now and then. Some gray badges are not about the technician at all: Marked area means they drew their own service area instead of a circle, Unclaimed means an imported listing nobody has claimed yet, and No warranty work is simply the fact that they do no warranty work. A red Sample or Example listing marks one of our own demo listings, not a real business. None of these is something anybody tells us to check.
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